1. Scope of This Policy
This policy applies to all visitors, clients, and users of our services, including through our website www.vatboxuae.com, physical branches, and digital platforms.

2. What We Collect
We collect only the data necessary to deliver our professional services effectively and compliantly.

a. Personal Data

• Full name
• Contact number and email address
• Emirates ID or passport copy (for regulatory purposes)
• Job title and business designation

b. Business Data

• Trade license, company formation documents
• TRN (Tax Registration Number)
• VAT and Corporate Tax certificates
• Financial statements, sales records, bank details
• goAML or FIU-related disclosures (if applicable)

c. Technical Data

• IP address and browser/device type
• Website usage patterns (via cookies or analytics tools)
• Session duration and interaction logs

3. Why We Collect This Information
We use the data for purposes including:

• Registering and managing your VAT, Corporate Tax, Excise Tax, or goAML obligations
• Preparing and submitting tax returns, accounting reports, and audit files
• Communicating with you about services, updates, renewals, or compliance reminders
• Ensuring legal and regulatory compliance under UAE Federal Laws (FTA, MOF, FIU, ESR, AML/CFT)
• Improving user experience on our website and digital tools
• Responding to client support queries or feedback

4. How We Store & Protect Your Data
Your data is safeguarded using best-in-class practices, including:

• Secure encrypted cloud storage (with regular backup)
• Multi-factor authentication and role-based access controls for staff
• Audit trails for document access and updates
• Staff confidentiality agreements and GDPR-style training
• Regular cybersecurity audits and system monitoring

5. Data Sharing & Third Parties
VAT BOX does not sell, rent, or trade your data to any third party.
We only share information:

• With government authorities (e.g., FTA, FIU, MOF) when required by law
• With trusted third-party partners or software platforms (e.g., accounting, CRM, or cloud storage services) who are bound by confidentiality agreements
• With banks, law firms, or auditors when authorized by the client

6. Your Rights
You have the right to:

• Access your personal/business data
• Request corrections of inaccurate records
• Request deletion (if not restricted by law or retention policy)
• Withdraw consent to non-essential communications
• Request data portability (where feasible)

Please email info@vatboxuae.com to make a data-related request.

7. Data Retention
We retain records for a minimum of 5 years, or longer if mandated by UAE tax and accounting regulations. After the retention period, your data is securely deleted or anonymized.

8. Cookies and Tracking
Our website uses cookies to:

• Understand website visitor behavior
• Improve performance and user experience
• Analyze marketing campaign effectiveness

You can manage cookie preferences in your browser settings.

9. Consent and Acceptance
By using our website, submitting forms, or engaging our services, you consent to the collection and use of your information as described in this policy.

10. Updates to This Policy
VAT BOX may update this Privacy Policy periodically. The latest version will always be available at www.vatboxuae.com/privacy.

11. Contact Us
If you have any questions about this policy or your data:

VAT BOX Tax Agency
📧 info@vatboxuae.com
📞 800 8282 69
🌐 www.vatboxuae.com